- FAQ
faq - Have questions?
faq - Have questions?
Frequently Asked Questions
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our services, pricing, and how we can support your business.
FAQ
General Questions
We offer 24/7 call answering services tailored to home service professionals, such as locksmiths, HVAC technicians, and garage door repair specialists. Our services include handling inbound customer inquiries, scheduling appointments, and managing your workforce. We ensure professional, quick, and effective communication to help your business run smoothly.
Our call center is staffed around the clock, meaning there’s always a team available to take your clients’ calls, no matter the time of day or night. We ensure your business stays operational 24/7 by managing customer inquiries, dispatching urgent requests, and scheduling appointments at all hours.
Our team is highly trained in customer service best practices, with fluent English speakers who can communicate effectively with your clients. We also provide real-time reporting and analytics, so you can monitor call volumes, response times, and customer satisfaction.
We are fully equipped to manage high call volumes efficiently, ensuring that every customer inquiry is promptly addressed even during peak times. Our scalable team can dynamically adjust to increased demand, maintaining quick response times and high service quality. This flexibility means your business remains responsive and reliable, no matter how busy it gets. Whether it’s a seasonal surge or an unexpected spike in calls, we’ve got you covered to keep your operations running smoothly.
We offer seamless integration with most scheduling and dispatch systems. Our team works closely with you to ensure that our call handling services fit into your existing workflow, minimizing disruption while maximizing efficiency.
Getting started is simple! Just contact us via our website or phone, and we’ll discuss your business needs and create a plan that works for you. From there, we handle the setup and integration to ensure a smooth transition.
Our agents are fluent in English and can handle calls with clarity and professionalism. If you require support in additional languages, feel free to discuss that with us, and we’ll do our best to accommodate your needs.
Absolutely! We’re equipped to handle urgent and emergency calls for service providers who need immediate dispatch or customer assistance. Our team is trained to prioritize urgent calls, ensuring that your business can respond quickly to critical situations.
We offer full workforce management, which includes scheduling, availability tracking, and coordination of your team. This service helps streamline your operations, ensuring your employees are where they need to be, and your clients are always taken care of.
We offer competitive pricing at $8 per hour, with no hidden fees. Our pricing is simple and transparent, helping you manage your costs effectively while getting top-notch service.
FAQ
PRICING
Hourly Packages
Our $8/hour package provides essential 24/7 call answering and customer service support. This includes handling inbound calls, scheduling appointments, and basic workforce management. It’s perfect for businesses looking for reliable support at an affordable price.
The $10/hour package includes everything from the $8 plan, plus Management by a senior manager – enhanced services such as priority call handling, advanced workforce coordination, and detailed real-time reporting. It’s ideal for businesses that need more robust support to manage higher call volumes or more complex operations.
Absolutely! We offer flexibility so you can switch between the $8 and $10 packages based on your current business needs. There’s no long-term commitment, and you can adjust your plan at any time.
No! Our pricing is transparent, with no hidden fees. Whether you choose the $8 or $10 package, you pay a flat hourly rate for the services you receive.
Yes! Both the $8 and $10 packages can be tailored to fit your specific business needs. Let us know your requirements, and we’ll create a customized plan that works for you.
FAQ
PRICING
Per Calls Packages
With the Pay Per Call service, you only pay for the calls we answer on your behalf. It’s a flexible, cost-effective option for businesses that don’t need full-time call handling.
The cost per call varies depending on your business needs. Contact us for a personalized quote tailored to your call volume and requirements.
Absolutely! If your needs grow, you can easily upgrade to our Hourly Rate Plan for continuous support and additional services.
If you have more questions, feel free to contact us—we’re here to assist!
We handle all incoming calls, including inquiries, appointment requests, and customer support. Urgent or complex calls can also be prioritized as per your instructions.
